Lisa talks with Lewis S. Eisen, author of the international bestseller, How to Write Rules that People Want to Follow: A guide to drafting respectful policies and directives. Combining his experience practicing law with over 20 years of business consulting and 12 years working within the federal government of Canada, Lewis helps to shift organizations’ policy-writing culture from confrontational to cooperative. In this episode, Lisa and Lewis dive into how leaders can begin to tackle updating policies in a post-pandemic world, the effect of using positive language, and the importance of trust and flexibility when writing policies. Connect with Lewis on Linkedin, or at lewiseisen.com.